Returns and Refunds Policy

Effective Date: 20th October 2024

Thank you for considering a purchase from Smart Window Cleaning Robot. We strive to ensure that every product we offer meets the highest standards of quality and reliability. Given the nature of our products and the business’s specific needs, please be advised of the following terms concerning returns and refunds:

No Returns or Refunds:

All sales made through Smart Window Cleaning Robot are final. We do not offer returns or refunds on any products purchased through our website or other sales channels. Each Smart Window Cleaning Robot is thoroughly tested to meet rigorous quality standards before shipment to ensure customer satisfaction.

Non-Refundable Products:

Due to the technical nature and specific use of our Smart Window Cleaning Robots, once a purchase is made, it cannot be returned or refunded. This policy is in place to maintain the integrity and quality of our products from the point of manufacture to delivery.

How to Report an Issue:

If your product arrives damaged or defective, please reach out to us within 48 hours of receiving your order with detailed information about the issue. Contact us at:

Email: [email protected]
Address: London, UK

Provide a detailed description and photographic evidence of the defect or damage to facilitate a swift resolution. While we cannot offer a return or refund, we are dedicated to resolving any issues related to product defects under the terms of our warranty.

Customer Support:

Our customer support team is available to assist you with any inquiries or issues related to your purchase. Please do not hesitate to contact us if you need help understanding our policy or if you have any questions regarding your product.

We value your business and appreciate your understanding of our returns and refunds policy. Thank you for choosing Smart Window Cleaning Robot, where we prioritize quality and customer satisfaction above all.